How can we help?

Common questions

I forgot my password.

Use the "Create or reset password" link on the sign-in screen and we will email you a link. It works even if your account has never had a password — including accounts that used to sign in with Google, which is no longer supported. If you signed up with a phone number you can also just sign in with a texted code.

I am not receiving my login code by text.

Codes can take up to a minute. Check that the number matches the one on your account, and that your carrier is not filtering short-code messages. If it still does not arrive, email us and we will sign you in another way.

How do I get my team on the mobile app?

Invite them from Settings → Team in the web app, then have them download Foreman and sign in with the same email or phone. Their role controls what they can see — field crews get a phone-shaped view of daily logs, time, tasks, and photos.

Does the mobile app work without service?

Yes for capture. Daily-log photos, messages, and expenses you create offline are queued on the device and sent automatically once you have a connection again — including after force-quitting the app.

How do I cancel my subscription?

Open Settings → Billing in the web app and manage or cancel your plan. Cancelling stops future charges and leaves your data in place.

How do I delete my account and data?

Email your customer success representative from the address on your account and they will delete it for you — see our account-deletion page for exactly what gets removed. Deletion is permanent after a short grace period.